Contact Us


Corporate Address

1 Primerica Parkway
Duluth, GA 30099

United States, Puerto Rico and Guam Contact Information

Client Service
General Policy Information
1-800-257-4725
Claims
US, NY, Puerto Rico and Guam
1-888-893-9858

Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):

U.S., Puerto Rico and Guam

Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099

National Benefit Life

National Benefit Life
1 Primerica Parkway
Duluth, GA30099

American Century, Franklin Templeton Investments, Invesco, Legg Mason Funds, Pioneer Investments mutual fund investments through PFS Investments Inc.

All other mutual funds

Questions

Customer Service Center
1-800-544-5445

If you have questions about new or existing account information, please contact the appropriate mutual fund company"s customer service center for assistance.

Price, dividend and personal account information

Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com.

Please contact the appropriate mutual funds company"s customer service center. The contact information can be found in your mutual fund prospectus.

If the fund company is unable to assist you, please contact your PFS Investments Registered Representative for assistance.

AIG
Customer Service Line
800-445-7862

AXA
Variable Annuity Sales Desk
888-517-9900

401(k) and 457 Sales Desk
866-401-3030 (option 1)

Brighthouse Financial
Customer Service Center
888-556-5412

Lincoln Financial
Sales Desk
877-534-4357

New Business Fax Line
260-455-0271


If annuity companies are unable to assist you, please contact your PFS Investments Registered Representative for assistance.

Managed Investments Consulting Team (for questions about positioning, pricing, proposals, compare tool, manager information or general information):
RVPs, call (800) 737-5596, option 5, then option 1;
Future RVPs, call (770) 381-5885, option, 5 then option 1.
Email: MIConsultingDesk@primerica.com

Concierge Desk (for account opening, account review, service requests or other operational questions):
RVPs, call (800) 737-5596, option 2, 1, 2, 1

If you have a question or inquiry related to recruiting contacts by a Primerica representative email us.

For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.

For additional IBA fee inquiries send email to:

US IBA fee inquiries:
Primerica Online fees:

For assistance regarding the servicing of an existing loan, please contact the following Customer Service Unit:

$.M.A.R.T. LoanĀ®
Primerica H.O.M.E. LoanTM Program
1-800-283-7918

Written inquiries regarding loans should be mailed to:

Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001

Debt Solutions

DebtWatchers: 1-866-493-9791

Canada Contact Information

General Policy Information & Claims (EN)
1-800-387-7876
General Policy Information & Claims (FR)
1-800-265-4804

Mailing Address
(Be sure to include your 10-digit policy number on all correspondence):

Primerica Life Insurance Company of Canada
P.O. Box 174
Streetsville, ON L5M 2B8

For assistance regarding loans, please contact the following Customer Service Unit:

B2B Bank SMART Loan
1-877-702-7627
  1. If interested in a referral for a SMART Loan, contact your Primerica representative.
  2. If you have any questions regarding your existing SMART Loan, contact B2B Bank.

Written inquiries regarding loans should be mailed to:

B2B Bank
199 Bay Street, Suite 600
P.O. BOX 279 STN Commerce Court
Toronto, ON
M5L 0A2

American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments through PFS Investments Inc.

All other mutual funds

Questions

Customer Service Center
1-800-544-5445

If you have questions about new or existing account information, please contact the appropriate mutual fund company's customer service center for assistance.

Price, dividend and personal account information

Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or on our website, shareholder.primerica.com.

Please contact the appropriate mutual funds company's customer service center. The contact information can be found in your mutual fund prospectus

If the fund company is unable to assist you, please contact your PFSL Representative for assistance.

Segregrated Funds
Primerica Common Sense Funds purchased through Primerica Life Insurance Company of Canada (PLICC)

Questions

Common Sense Funds Client Services
(800) 463-9997 (English)
(800) 463-7774 (French)

General Account Information

Can be obtained 24 hours a day, 7 days a week, through our automated telephone system or online at AGF.com

If you have a question or inquiry related to recruiting contacts by a Primerica representative, send email to: canada_agencysupport@primerica.com

For new members of the Primerica sales force who have inquiries concerning Independent Business Application (IBA) fees, please refer to the Basic Agreement pages in your IBA.

For additional IBA fee inquiries send email to:

Canada inquiries email to: canada_agencysupport@primerica.com

For inquiries regarding Primerica Online fees, send email to:

pol_billing@primerica.com