Accessibility

Primerica is committed to excellence in serving all clients including people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). 

The purpose of the AODA is to develop, implement, and enforce standards to achieve accessibility for persons with disabilities in the following areas:  goods, services, facilities, information and communication, employment, transportation, buildings, structures and premises.

Accessible Customer Service

Customer Service Policy Statement for Providing Products and Services to People with Disabilities

Primerica’s Customer Service Policy Statement for Providing Products and Services to People with Disabilities demonstrates its commitment to sound governance, accountability and service excellence.  As part of this commitment, Primerica will use reasonable efforts to ensure that our policies, practices and procedures are consistent with the following principles:

1. Products and services will be provided in a manner that respects the dignity and independence of persons with disabilities.
2. The provision of our products and services to persons with disabilities and others will be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with disabilities to obtain, use or benefit from our products and services.
3. Persons with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from the products and services.

Training

Primerica will train all Primerica representatives and Head Office employees and will ensure that any third parties who act on our behalf are aware of our procedures.  For more details on our training program, please refer to the Customer Service Policy Statement for Providing Products and Services to People with Disabilities.

Notice of Service Disruptions
Primerica will notify clients and visitors in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.  Depending on the circumstances, the notice will be placed on Primerica Canada’s public website and/or at or near the affected Primerica related facility or service.

In the event of an unexpected disruption, Primerica shall provide notice as soon as is reasonably possible.

Feedback

Primerica welcomes public input and comments on the provision of our products or services to persons with disabilities.  Feedback helps identify areas where changes need to be considered and ways in which we can improve the delivery of Primerica products and services.

Feedback may be provided by telephone, in person, in writing, by e-mail or by filling out the Primerica Service Feedback form.We will consider the feedback provided and respond as soon as possible if requested.

 

Please direct feedback to:

Primerica Canada Head Office
Attention:   Regulatory Compliance
2000 Argentia Road, Plaza V, Suite 300, Mississauga, Ontario L5N 2R7
Email: canada_compliance@primerica.com
Phone: (905) 813-5388 ext.4283  
Fax: (905) 813-5314
For TTY/Teletypewriter users: (855)-774-8899

For further information, please refer to Primerica’s Customer Service Policy Statement for Providing Products and Services to People with Disabilities.