Complaint Handling

PRIMERICA CANADA
COMPLAINT HANDLING PROCEDURES

IF YOU HAVE A COMPLAINT

If you have a complaint relating to your life insurance policy, Common Sense Funds or life insurance representative:

If you have a complaint relating to your mutual funds or mutual fund representative:

If you are in Quebec, and have a complaint:

FOR ADDITIONAL CONSUMER INFORMATION

Life Insurance and Segregated Funds

Canadian Life and Health Insurance Association (CLHIA)
Primerica is a member of the CLHIA, a voluntary non- profit association with member companies accounting for 99 per cent of Canada’s life and health insurance business. The Canadian Life and Health Insurance Association (CLHIA) serves its life and health insurance members in areas of common interest, need or concern. The CLHIA’s objective is to ensure that the views and interests of its diverse membership and of the public are equitably addressed in addition to providing general information to the consumer such as guides, information booklets and other helpful information.

Website: http://www.clhia.ca/domino/html/clhia/CLHIA_LP4W_LND_Webstation.nsf/page/AB6B645E4DCB1B818525780E0064AB58!OpenDocument

Mutual Funds
PFSL Investments Canada Ltd. is a member of the Mutual Funds Dealers Association (MFDA), a recognized self-regulatory organization across Canada. The MFDA provides general information to investors as well as other resources such as financial and other educational programs.

Website: http://www.mfda.ca/investors/InvestorEd.html

L'Autorité des marchés financiers (AMF)

The AMF offer the public objective information about financial products and services. As part of its mission to educate the public on financial matters, the AMF also provides tools such as calculators and training programs delivered in co-operation with its partners.

Website: www.lautorite.qc.ca/en/be-informed.html



1 If you choose to communicate by email, note that there are possible confidentiality issues regarding internet communications.